ScholarOne Contact Support
Contact the ScholarOne Support Team via the form below
If you are looking for information about the submission status, decision explanation or deadline extensions, please contact the Journal’s Editorial Office.
However, if you require technical help regarding the submission process (such as with file upload, the PDF proof, Ringgold, etc.) submit the question to Support.
Please try checking the FAQs for helpful system information.
Local language support
Japan
Monday to Friday
9:30 a.m. – 5:30 p.m. JST (UTC +9)
Japanese and English
0800 170 5577
ts.support.jp@clarivate.com
In-Language FAQ
China
Monday to Friday
9:00 a.m. – 5:00 p.m. CST (UTC +8)
Chinese and English
021 80369475
s.support.china@clarivate.com
In-Language FAQ
Hong Kong
Monday to Friday
9:00 a.m. – 6:00 p.m. SST (UTC +8)
Chinese and English
00800 905 720
ts.support.asia@clarivate.com
In-Language FAQ
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Our highly trained and knowledgeable Product Support team is ready to assist you.