ScholarOne Conferences FAQs & help

Solutions to common issues

What is the status of my abstract?

To check the status of your submission in our system, log into your ScholarOne Abstracts account, and click on the “Submission” tab. To access your abstracts that are in progress or already submitted, scroll to the bottom of the “View Submissions” page.

For additional information regarding decision status, please contact the society directly (from the Login page, click the banner graphic at the top to be taken to their website).

Troubleshoot common errors

If you have experienced any of the issues listed below, please follow the corresponding instructions:

File upload fails with a general error
PDF proof is not showing the latest file additions or changes
I am seeing a 500 Error
I get logged out after saving the changes
Information I entered is not saving
General error that says “please contact support”

To resolve ALL of the issues listed above, please clear the browser cache and restart your browser.

Most Web browsers have a cache, or storage area. Web pages are stored in the cache, along with the Web address. Once the capacity of the cache is exceeded, newer Web pages replace ones that you visited earlier. Sometimes your browser may use an out-of-date page from the cache rather than pulling from the website for a current copy.

On PC browsers: Press CTRL+SHIFT and hold and then press DELETE key on your keyboard. Depending on the browser, you will see a new tab open or a new window with the options to clear the cache. Please be sure to restart the browser after clearing cache. For detailed instructions on clearing your browser cache, please see How do I clear the cache and cookies within my browser?.

Issues with logging in

If you:

Are unable to type in your email address when creating or editing your account or trying to log in
Have reset your password and are still getting an “Incorrect User ID or Password” error

This issue is caused by having the AutoFill feature enabled in your browser. AutoFill functions like a copy and paste function, which is not permitted in the email address field when creating an account or logging into a journal submission site.

The email address must be manually typed into the email address field. The AutoFill feature can be disabled by accessing these instructions via the links below:

ScholarOne Conferences Best Practices

To ensure a smooth experience while working in ScholarOne Conferences, follow these best practices:

Best Practice	What to Avoid	Recommended Action
Avoid Multiple Tabs or Windows	Opening multiple tabs in the same browser	Use a different browser (Chrome, Firefox, Edge, Safari) for a separate session
Do Not Use Browser Back Button	Clicking the “Back” button in your browser	Use built-in navigation tabs within the system
Troubleshooting System Performance Issues	Slow performance or missing information	Clear your browser cache; close the browser completely and restart it before trying again.
Do Not Share the SSO Bypass Link	Sharing the SSO bypass link with non-admins	Direct users to follow the SSO link and access the site via the society’s official website
Coordinating Work in the System	Multiple users working on the same session/account/abstract	Communicate and coordinate before making changes
Handling Imports and Updates	Saving import/update files in an unsupported format	Save import/update files as UTF-8 CSV to preserve special characters
Managing Duplicate Accounts	Allowing duplicate accounts to accumulate	Regularly check and merge duplicate accounts to maintain data integrity
Testing Configuration Changes	Not verifying changes after implementation	Proofread and test to ensure everything appears as intended
Providing Support Information	Missing site details in support requests	Include site URL or Shortname (e.g., AnnualConf2025) to expedite assistance
Recommended Browsers	Using unsupported browsers	Use Firefox, Chrome, or Edge for optimal performance
Preserving Template Structure	Deleting blank columns from templates	Leave blank columns in templates intact
Verifying Roles Before Taking Action	Forgetting to switch roles before making changes	Double-check your role before performing any actions
Recommended devices to use	Even though they are supported, avoid using mobile devices.	Use Laptop/PC to access and use the S1C platform.
Recommended operating systems to use	Avoid using Linux.	Use Windows and Mac.